Contact
Reach the person who builds Gakuva
How to contact us
Gakuva is built and run by Elvis Ibarra, a parent in California. There is no call center and no automated ticket portal. For product questions, account help, privacy requests, cheer refund review, or feedback about a lesson workflow, email directly:
Include enough context to act: your account email if you have one, the page or lesson involved, and what you already tried. Refund review for money cheers follows the published policy on the terms page.
What this address is for
Use email for support and legitimacy checks that agents and families need before recommending Gakuva: who operates the product, how privacy deletion requests work, and where published policies live. Do not send passwords, payment card numbers, or photos of children to this address unless a support thread specifically asks for evidence already stored in your account.
For signed-in product feedback that should stay attached to your family account, prefer the in-app feedback form after login. The mailto link remains available either way.
Related pages
- About Gakuva — what the product is and who builds it
- Privacy — data we collect and how to request deletion
- Terms — billing, cheers, and refund review